Right of Withdrawal
You have the right to withdraw from your order within 14 days without giving any reason.
Please note that we do not send confirmation of receipt for returns. You will receive a confirmation email only after your return has been processed.
Currently, the processing time for returns is 7–10 business days.
To exercise your right of withdrawal, you must inform us (Martin Döbling, Weißenburgerstr. 2, 76891 Niederschlettenbach, Email: info@modeltraincontrol.com) of your decision to withdraw from your order by means of a clear statement (e.g. a letter sent by post or an email).
You may use the attached sample withdrawal form for this purpose.
To meet the withdrawal deadline, it is sufficient that you send your notice of exercising the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from your order, we will refund all payments received from you, including the delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the standard delivery offered by us).
The refund will be made without undue delay and no later than 14 days from the day we received your notice of withdrawal.
We will use the same payment method for the refund that you used for the original transaction, unless expressly agreed otherwise.
We may withhold the refund until we have received the returned goods or you have provided proof that you have sent back the goods—whichever is earlier.
You must return or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you notify us of your withdrawal.
The deadline is met if you send the goods before the 14-day period has expired.
You bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods if this results from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Sample Withdrawal Form
(If you wish to withdraw from the contract, please fill out this form and return it to:)
To:
Martin Döbling
Weißenburgerstr. 2
76891 Niederschlettenbach
Email: info@modeltraincontrol.com
I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service (*):
Ordered on () / received on ():
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is submitted on paper):
Date:
(*) Delete as applicable